If you wish to book service with RS LUXURY TRANSFER, you agree to have read, understood, and fully accepted All Terms of Service listed below. It is your responsibility to ensure that our services and information on this website meets your precise requirements.
- Applicable Law
We are operating according Greek Law as it applies. You agree to comply with all applicable laws when accessing or using RS LUXURY TRANSFER Services, and you mayaccess or use RS LUXURY TRANSFER Services only for lawful purposes. Once you have confirmed your reservation, you are legally bound to a contract with us. By booking, you hereby submit to the Greek jurisdiction of such courts for such purposes. - Transport Reservations and Booking
The reservation of a transfer with RS LUXURY TRANSFER should take place at least 24hs before the pick-up time.
Please allow 48hs for all email replies and service confirmations. If you are a current client and your email requires immediate attention, please mark your e-mail as URGENT in the subject line.
Service is provided based on availability. Please note availability is unpredictable based on the reservations we receive. We cannot guarantee availability in advance, only when the service is booked. - Cancelations and last minute change policy
Cancelations are accepted at least 24hs before the pick-up time. If you cancel a reservation in a shorter time you will still have to pay to RS LUXURY TRANSFER the agreed price of the canceled reservation.
For last minute changes such as change in pickup, arrival time or luggage additions, please inform us of the new information via e-mail, and include your full name. If you e-mail us, please mark URGENT in the subject line. If you don’t receive an answer to your e-mail from us in time, please call us instead, as we may have not received it. To avoid miscommunication, we don’t accept changes through 3rd parties (concierge, driver, friends and family). Last minute changes made less than 24 hours in advance are confirmed only upon availability. If there is no availability the last minute change request will be received as cancelation request and the terms and conditions of cancelation will be applicable.
We reserve the right to cancel your booking for reasons beyond our control, such as strikes, extreme weather conditions, mechanical failures etc. In such an event, you shall be immediately notified via the e-mail you used to make your booking, or via telephone. - Pricing and paying
The prices of transfers and tours include a private taxi with a professionally licensed English speaking driver, Greece VAT tax, toll fees, fuel, insurance and parking fees. Tour and transfer prices do not include entrance fees to monuments, museums or any other sites visited, lunch, gratuities, or other personal expenses of the clients.
Payments are only accepted in Euro (€) and can be done in cash or card ((Visa, Mastercard, American Express) before boarding the vehicle.
We never request or keep any financial information of our customers. - Vehicles Unpredictable malfunctions
By booking any services with us you accept that vehicles are subject to unpredictable malfunctions that can happen unexpectedly before or during your service. At no time will you hold RS LUXURY TRANSFER responsible or liable for any vehicle malfunctions, mechanical or otherwise, or issue public complaints for matters like these. - Passengers behavior
All passengers must always wear their seatbelts, according to the Greek law. We do not accept infants or toddlers sitting on parent’s laps.
If you have preferences regarding air-conditioning, heat, music, or typically experience motion sickness in a car, please be sure to let your driver know so he can accommodate your needs. If you have difficulty hearing your driver speak, please ask them to speak louder.
Please do not open the car’s doors yourself. Wait for the driver to open the doors for you, for safety reasons.
Children in baby or booster seats are required to remove their shoes.
Smoking, eating, or drinking from cups, cans or coffee cups that are susceptible to spillage is not permitted inside the vehicles. Bottled beverages that can be tightly sealed are welcome. Please treat the vehicle with respect. - Pick-up time accuracy
In case of a transfer with a pick-up from your accommodation the driver will wait for 20 minutes. In both cases, RS LUXURY TRANSFER drivers will make all possible efforts to contact you before they leave.
For arrival transfers to the Zakynthos International Airport, you must provide your flight number. We cannot guarantee accuracy of service if you do not provide us with your correct flight number.
Airport waiting time
Your driver will wait at the airport for no more than 40 minutes after your flight’s arrival, unless you contact us regarding airport or luggage delays within the first hour. We cannot guarantee car service if we do not hear from you within 40 minutes of your arrival.
Early arrival
If your flight arrives unexpectedly much earlier than the originally scheduled time, you will be required to wait for the originally scheduled pick up time. We only guarantee service for the originally scheduled flight arrival time.
Late arrival
If your flight is cancelled, if you missed it, or will be arriving with a different flight and at a different time or different terminal, please call us with updated information immediately. If you cannot call, send us an e-mail marked URGENT in the subject. E-mails are read between 9 AM- 9 PM. Failure to notify us may result in our inability to provide you with car service. We do not provide service for cancelled flights.
Flights arriving more than 40 minutes late
If your flight arrives more than 40 minutes after the original arrival time, or you experience luggage issues that delay your exit for more than 40 minutes from the arrival time, please note that we will provide airport pick up service only according to our availability and it may require that you wait for the first available driver to arrive at the airport. We will inform you of the estimated waiting time in advance.
We can only guarantee on-time service for the time originally booked. For any last minute changes and delays, service will be provided upon availability. - Respectful treatment of RS LUXURY TRANSFERS’ drivers
Please note that any extra services your driver may provide is at their discretion. A gratuity for the extra services is not required, but the drivers may expect it. RS LUXURY TRANSFER has no responsibility if your driver cannot or does not provide extra services.
We do not tolerate inappropriate, abusive or disrespectful behavior by any passenger towards our drivers, either in person or over telephone or e-mail. We reserve the right to refuse service at any time to any person we deem behaving inappropriately, is intoxicated, or disturbs the driver in ways that could present a safety risk. - Special request
Any special request such us child seats or booster, transfer of special equipment should be addressed to RS LUXURY TRANSFER upon the booking. At that point we will inform you for any extra cost as well as for the availability and possibility to accommodate your special request. Unfortunately RS LUXURY TRANSFER does not have the possibility of transporting people with disabilities unless they can use ordinary cars as passengers. RS LUXURY TRANSFER has no responsibility other than the responsibility that has in all other transportations and the decision of a person with disabilities to use our services is taken at one’s own risk. - Competent courts
Responsible courts, for any legal dispute arising from the provision and receipt of our services are the courts of Zakynthos, Greece